Erika Paman-Mercado has been with Zappos over 8 years and is currently the catalyst for Connections and Innovation with Zappos.com’s Customer Loyalty Team (CLT).
Erika received her bachelor’s degree in Economics and Development Studies from Ateneo de Manila University in the Philippines, where she was born and raised. Erika started out as a CLT member on the phones and worked her way through with the Scheduling and STAT teams. After a stint with the Retail Operations department handling warehouse-related merchandising issues, she returned to CLT and oversaw The Learning Center (Quality and Training) and Special Ops (Workforce Management, Metrics, Forecasting and Planning).
Prior to Zappos, Erika worked for a very corporate environment, so she absolutely loves coming to work every day in a relaxed environment, where she can express herself and inspire people to be the best version of themselves!
Outside of work, Erika keeps herself busy with her 2 kids and stays active through basketball, badminton, yoga and obstacle runs.